Terms and Conditions (please also read our Privacy Policy)
The choice of the process used in application of Hopewell Essential Oils' products
is the sole responsibility of the user.
By using or accessing the Hopewell Essential Oils website, you are acknowledging that you agree, without limitation or qualification, to the Terms of Use listed here. Acceptance of these Terms constitutes a legal, binding agreement between you and Hopewell Essential Oils. If you default willfully or negligently, in any of the terms, you shall be liable for all losses and damages caused to Hopewell Essential Oils.
SAFETY: I understand that essential oils should be stored away from the reach of children, pets or mentally challenged persons, and that it is the user's responsibility to use them safely. Essential Oil Safety
AVOID the EYES: I understand that the essential oils sold by Hopewell Essential Oils are not to be used near, on or in the eyes or mucus membranes. Exceptions will be products specifically formulated for and labeled as such.
INTERNAL USE: While the quality of Hopewell Essential oils may be suitable for internal use, we feel that internal use is rarely *needed* and should only be used with respect for how concentrated the oils are. HEO does not advocate internal use of essential oils without appropriate knowledge and understanding of safety concerns. A potential toxicity hazard could occur when untrained people use essential oils orally and ingest too much. Keep in mind that while medical doctors or health care practitioners may prescribe essential oils for internal use, they are trained and experienced in the safe application of essential oils. It is not a matter of using "French aromatherapy" or "British" methods, it's a matter of experience and appropriate application.
PRODUCT ACCURACY: Hopewell Essential Oils attempts to be as accurate as possible when describing or representing products on the website. However, Hopewell Essential Oils does not warrant that the product descriptions or other content on the website are complete, current or error free.
EDUCATIONAL INFORMATION: Hopewell Essential Oils does not offer medical advice, and nothing contained in its pages is intended to substitute professional advice for medical diagnosis or treatment. In no event shall Hopewell Essential Oils be liable for any damages including, but not limited to, direct or indirect damage. This includes, without limitation, damages for loss of business income or profit, business interruption or any other possible loss whatsoever.
WARRANTIES AND LIMITATION OF LIABILITY: The content presented in this site is presented "As Is" without warranties or representations of any kind whatsoever, express or implied, including, but not limited to, warranties of merchantability, non-infringement or fitness for a particular purpose. Except when applicable law may not allow exclusions of implied warranties.
Hopewell Essential Oils products are not intended to diagnose, treat, cure, or prevent any disease or condition.
Hopewell Essential Oils shall, under no circumstance, be liable for any direct, indirect, special, incidental, or consequential damages of any kind arising from, or in connection to, the use, misuse, or inability to use the materials and products available on said website. In no event shall Hopewell Essential Oils total liability exceed the amount paid by the user for the materials or products.
PRICES AND PAYMENT: Due to the nature of the essential oils market, price commitment is made upon the placement of your order only. Prices do change occasionally, we endeavor to keep our website prices updated on a daily basis. Hopewell Essential Oils accepts payment via Visa, Master card, Discover and PayPal.
ADDITIONS TO ORDERS: First, determine if your first order is still in process by logging into your account and checking the status. If the order is marked "Complete," then postage has been purchased and your order is on the way and cannot be combined with a second order. If the order is not marked "Complete," then place another order and we will combine the two and credit your Hopewell Essential Oils account for the postage savings.
ORDER CHANGES: We will do our best to accommodate changes if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.
ORDERING MISTAKE: If you made a mistake on a product you ordered, please notify us immediately via email upon order placement and we will do our best to work with you. Restocks and refunds are subject to a 10% processing fee to cover costs involved with your order.
PROCESSING TIME: Orders are typically processed quickly, so please double check it before completion. Once the oils have been mailed, we must require full payment. Most orders are processed the day they are received and mailed the next business day. USPS Priority and First Class mail is typically a 2-3 day delivery time. Tracking information is sent via email. Once the package leaves our facility, please direct questions about delivery to your local post office. We also offer UPS delivery options.
TRANSIT TIME: Hopewell Essential Oils ships via USPS or UPS, which typically has a 2-3 day delivery time. We are not responsible for mail service transit time. Transit times are provided by the carrier, may exclude weekends and holidays, and may vary with destination, particularly during peak periods. Please contact your local post office or UPS with tracking information if you have any questions about delivery.
LOST/STOLEN PACKAGES: I understand that I may select whichever shipping method that I prefer and that I will be sent tracking information as soon as my package is shipped. It is my responsibility to make sure that I can received emails from Hopewell Essential Oils and that anything that my email service sends to junk mail from Hopewell will be considered as delivered from Hopewell’s perspective. I am responsible to follow the tracking information sent to me so that I can retrieve my package as soon as it is delivered to avoid lost or theft issues. If the package is not found, I will notify the delivery service immediately, as this will increase the odds of finding my package. Once the delivery service scans the package as delivered, that is the end of Hopewell’s responsibility for the package, and it becomes my responsibility to retrieve the package or to resolve issues dealing with missing packages. Delivery companies do not pay insurance for delivered packages, thus Hopewell cannot refund or resend packages that have been delivered. The confirmation from the delivery service that the package was delivered is the end of Hopewell’s responsibility. If mail/delivery service in your area is poor, we suggest that you request that a signature be required for delivery, which will increase the shipping cost slightly, but we are happy to do this for you upon request.
SHIPPING OUTSIDE USA: Orders shipped outside the U.S. may be subject to local duty charges by your government. These charges are the sole responsibility of the buyer. Hopewell Essential Oils is not responsible for any associated import fees that your country may impose. Please contact your local customs office to see what these charges are BEFORE placing your order. Estimated international shipping time is 4-10 days, but has taken up to a month. Length of time may vary based on international conflicts and issues. Many customers outside the United States and Canada might need to pay via PayPal.
SHOP & SHIP: is an international shipping option you may want to explore.
https://www.shopandship.com/en/home
Testimony from a customer in Qatar: Great news! I've received the parcel through Aramex service Shop & Ship on 7th January 2019. It only cost me around 36 USD from US to Qatar, which I had paid gladly to receive your products.
CUSTOMS FEES: By accessing the website from locations outside the United States, you do so at your own initiative and are responsible for complying with applicable local laws. All taxes, custom charges, tariffs and duties imposed by customs are your sole responsibility. Hopewell Essential Oils is not responsible for any associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer.
RETURNS: If you ordered the wrong product or changed your mind, we accept returns within 30 days of receipt of order of unopened products in new condition. Credit for the return will be placed on your Hopewell account and will be automatically applied to your next order. Please contact us to arrange return and for your RMA#.
Diffusers are guaranteed by the manufacturer and have a different procedure than other returns. Please contact us for more information the RMA form.
We cannot accept returns for custom orders, 2 mL samples, sprays, salves, mouthwash or Tooth Suds. All opened or used products purchased through Hopewell Essential Oils are non-refundable. We offer small, sample sizes of most oils/blends so they can be sampled before investing in larger bottles. Please make sure you intend to order what you selected before you finalize the order. Please click on the product name to view the detail page and read descriptions for each product. The raw materials we offer are all natural and, as such, may vary in color, consistency and aroma from batch to batch.
INSURANCE CLAIM: If you receive a damaged product, please contact us immediately. Photos of the damage will be very helpful.
DEFECTIVE PRODUCT: If you receive a defective product (such as a diffuser) or the wrong item, please contact us immediately to arrange repair/replacement/return. Diffusers have warranties and are covered by the manufacturer, not HEO. Contact us for details.
OUT OF STOCK ITEMS: Occasionally a product shown as in stock on our site will be out of stock when the order is placed. We will contact you via email to alert you, send you a corrected invoice and credit your credit card or PayPal account depending on how you paid for the order. You will need to reorder the item once it's back in stock.
PLASTICS: Essential oils dissolve most plastic, so they are not suitable to be used in plastic drinking containers, humidifiers, CPAP masks and asthmatic nebulizers.
ANIMAL USAGE: I understand that Hopewell Essential Oils does not promote the use essential oils on any animals, in any way, without the advice of a veterinarian or an experienced animal aromatherapist.
QUALITY OF OUR PRODUCTS: We offer therapeutic quality, authentic/genuine essential oils, carrier oils and various other products and raw materials of the highest quality. The aroma and/or appearance of essential/carrier oils and various butters used in salves may vary with each re-order. We cannot guarantee that the product you order today will look and smell exactly like the one you ordered previously or like the one you ordered from another supplier. All "natural" products come from nature, and there is no standardization (although the term "natural" is not currently recognized in the U.S. by any regulatory entity). This variety is what makes essential oils so effective.
Our products are stored in a climate controlled environment 24/7. All our products are fresh, and we replenish our stock with regularity and as needed. Each order is prepared as it comes in.
Essential oils do not go rancid. For a product to go rancid, it must contain fat; essential oils do not contain fats. In some sizes, essential oils, carrier oils and other liquids are dispensed by weight, not by fluid ounces. This means that a bottle of a very light oil may be fuller than a bottle of a heavier, thicker oil. Bottles may not be filled to the top because the bottles may hold more than the stated amount, i.e., an 8 oz. bottle could hold almost 9 oz. of certain liquids. Some customers may be accustomed to using synthetic fragrance oils instead of essential oils. Fragrance oils should always smell the same. When this customer receives an order of pure essential oils, she may be disappointed that the essential oil does not smell the same as the synthetic fragrance oil. Some customers may have been ordering their essential oils from companies that do not specialize in essential oils as we do, and the customer is then disappointed at the subtle nuances of each pure essential oil purchased from us. Essential oils are impacted by what is known as terroir, the resultant oil and its properties will vary from crop to crop, and weather conditions will impact the color and aroma of an essential oil as will the country of origin. Before a customer orders a large quantity of an essential oil, we suggest that a sample be obtained due to our policy of no returns.
For more information about quality, see our Statement of Quality
ORGANIC TERMS: I understand the use of the term "Wild Crafted" means the harvested plants are growing wild. I understand the use of the term "Unsprayed" means the farm/distiller is not certified organic, and is, to the best of Hopewell Essential Oils' knowledge, growing the plants without the use of chemicals, herbicides and pesticides. I understand that Hopewell Essential Oils is not a Certified Organic company.
DISCLAIMER: I understand that essential oils are not a substitute for professional medical care. I understand that the Food and Drug Administration has not evaluated the therapeutic suggestions or any statements made on this website about essential oils, carriers or other products offered by Hopewell Essential Oils. The statements made on this website are for educational purposes and have not been evaluated by the Food and Drug Administration. The products are not intended to diagnose, treat, cure or prevent any health condition or disease. The data on this website is not considered complete and is not guaranteed to be accurate. The information has been obtained from reliable sources and is posted for our customers to review and to aid in further research.
We do not make any therapeutic claims for any Dietary Supplements in accordance with the Dietary Supplement Health and Education Act and FDA regulations. We disclaim any liability if the user uses or prescribes any remedy or essential oil, natural or otherwise, for him/herself or another. Please consult a licensed healthcare professional should a need be indicated.
Hopewell Essential Oils shall, under no circumstance, be liable for any direct, indirect, special, incidental, or consequential damages of any kind arising from, or in connection to, the use, misuse, or inability to use the materials and products available on said website. In no event shall Hopewell Essential Oils total liability exceed the amount paid by the user for the materials or products.